ISLAMABAD: The Ministry of Human Rights (MoHR) has decided to upgrade its grievance redressal system during COVID-19. This was stated by an official on Sunday.
Talking to the agency, he said that in 2020, about 8,630 outbound calls were received from the MHHR Toll Fee Helpline and 13,178 voicemails received calls. Central Area Summary Report The MHHR received 116 calls for children’s rights, 19 calls for the rights of 300 inactive persons and 41 calls for 41 inactive persons.
On issues related to human rights governance, 681 calls were received, 17 calls for labor rights, 09 calls for minority rights, 193 miscellaneous calls, 45 calls for protection of life and freedom, by the Ministry of Women’s Rights. Received 2,060 calls from Human rights. He said the MOHR was aware of the potential increase in domestic violence and that it was more difficult for victims of the lockdown situation to talk to UN helpline officers through partnerships with women, the Ministry of Human Rights said. Has changed and upgraded the helpline to receive complaints via SMS and mobile app. The new helpline will allow citizens to simply send a distress signal by dialing a secret number. The new dashboard setup will combine all the helpline operations in one place. It will seamlessly integrate with the mobile app and call center, and will be able to handle the various flows of data required by the Ministry of Human Rights. The dashboard will also have an alert system that will be linked to the relevant departments for follow-up by the helpline staff. Finally, the Ministry of Human Rights hired additional lawyers and operators to increase the number of additional shifts, providing help 24 hours a day.
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