By Savyata Mishra
(Reuters) -Starbucks reported better-than-expected revenue rise for the third quarter, as demand in China improved while investments in labor and store operations, and changes to the menu helped it offset slowing consumer spending in its domestic market.
The Seattle-based company’s shares rose 3.8% to $96.50 in extended trading on Tuesday.
After several quarters of falling sales, the coffee chain is in the midst of a “Back to Starbucks” initiative – a major brand reset – under CEO Brian Niccol. Since taking the top job in August, Niccol has pushed for a simplified menu, freshly baked food, cups with handwritten messages and quicker service.
Niccol spoke expansively on Starbucks’ turnaround efforts on Tuesday’s post-earnings call, saying they were “ahead of expectations.” He laid out examples of what was changing at stores and in customer experience.
He said he wanted to change the “feel” of stores with “greater texture, warmth and layered design,” and replace thousands of seats that were removed in recent years. By the end of 2026, at least 1,000 stores across North America will be upgraded, Niccol said.
Starbucks is also piloting a new, lower-cost “coffee house of the future” design, featuring 32 seats and a drive-thru opening in 2026, along with a small-format version debuting soon in New York City.
Niccol has pledged to increase investments in staffing in all 10,000-plus Starbucks-owned U.S. stores by the end of the summer. The company said it would invest over half a billion dollars of additional labor hours into its U.S. company-operated stores over the next year.
Starbucks’ net revenue rose 3.8% to $9.46 billion, beating analysts’ estimate of $9.31 billion, although its overall same-store sales fell 2% for the quarter ended June 29, its sixth straight quarterly contraction. Analysts on average had estimated a 1.19% dip, according to data compiled by LSEG.
In its largest North America market, the drop in quarterly same-store sales was flat at 2%. China comparable store sales increased 2%, compared with no growth in the second quarter.
Intense competition from local rivals like Luckin Coffee and Cotti Coffee and increasingly frugal consumers prompted Starbucks to cut prices on select iced drinks by an average of 5 yuan last month.
“The report came in less worse than expected, given some strength in China, but it remains a turnaround story,” said Dave Wagner, portfolio manager at Aptus Capital Advisors.
The company reported a profit of 50 cents per share on an adjusted basis, missing estimates of 65 cents.
